Your happiness is our highest priority. Regrettably, given the personal/sanitary nature of these products, we cannot offer a refund or exchange once the product has been shipped unless the product is faulty or defective. Once any bedding leaves our facility we cannot restock/resell the item. Because of the nature of this product, we can accept returns for damaged or defective goods only. These returns must be made within 14 days of your receipt of the product. If you feel you have received a faulty or defective product, please email us at email@example.com for further instructions.